Thanks to AT&T
Jim Greenlee
jkg at prism.gatech.EDU
Thu Mar 8 04:32:59 AEST 1990
Several months ago, I posted a message wherein I requested help for a problem
I was having with several 3B2/310s that we are using here (the specifics of the
problem are not important, but I did get several suggestions from the net at
large, for which I am grateful). The 3B2s in question had been donated several
years ago, and were not under any kind of maintenance (which we can't afford
anyway).
Apparently, my posting was seen by someone at AT&T (whose name I don't have),
and passed on to Customer Relations, who in turn passed it to our local sales
rep with instructions to "see what could be done to help". The sales rep made
arrangements for the following items to be donated:
3B2 "Error Message Manual"
3B2 "Off-Line Diagnostic Manual"
System V Release 3.2
WIN TCP/IP Version 3.0.1
The software and manuals arrived about a month ago, and my lab staff is in the
process of installing it now.
I just wanted to publicly thank "whomever" at AT&T was responsible for helping
us out. I never made any formal overtures to get help from AT&T, figuring it
was pretty much "my" problem. My understanding is that the product donations
were triggered directly from my posting (in other words, *they* called *us*).
The local support was great, too. The 10Base5 Drivers were accidentally left
out of the WIN/TCP shipment, and when I called our sales rep to enquire about
it, he said he would straighten it out immediately (the required diskette
arrived about 2 weeks later). All in all, a very impressive job.
Thanks again.
Jim Greenlee
--
Jim Greenlee - Instructor, School of ICS, Georgia Tech jkg at gatech.edu
Jryy, abj lbh'ir tbar naq qbar vg! Whfg unq gb xrrc svqqyvat jvgu vg
hagvy lbh oebxr vg, qvqa'g lbh?!
More information about the Comp.sys.att
mailing list