IBM Software Service Questions/Problems?
David L. Luner
luner at werewolf.cs.wisc.edu
Sat Nov 11 03:08:48 AEST 1989
Recently published for distribution to IBM customers:
A hot line system as been set up for IBM Software Service
customers to help ensure customer expectations are met in a
consistent, timely manner. Pat Kearney, vice president of
software service in IBM's National Service Division, says, "We
want to be the customer's advocate with the support structure
so we are providing them with a hot line number for each
software service site, in addition to the names and telephone
numbers of my service delivery directors and site service
managers."
The numbers are as follows:
OS/2 and AIX 512-823-2001 Hot Line Number
Nick Comsudi 512-823-2100 Site Service Manager
For assistance in determining the appropriate site (if you are running
other IBM software), or after normal hours, contact 1-800-237-5511 and
request the duty manager.
-- David
David Luner
IBM Madison
608-273-5243
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