Interesting ISC Support Policy
scjones at thor
Wed Jun 27 23:42:12 AEST 1990
In article <2661 at uakari.primate.wisc.edu>, bin at primate.wisc.edu (Brain in Neutral) writes:
> You evidently waited a year before
> installing your purchase (if I read the first paragraph correctly). You
> should have at least read the support policy to find out what constraints
> you would be operating under. Of course if that policy wasn't supplied
> with your software, you have a more legitimate gripe.
No, you misunderstood. Someone ELSE at my company had bought something
a year ago, our software had just arrived when we tried installing it.
My point is that the fact that someone at a company has purchased a
product from a vendor in the past is not a valid reason to refuse to
provide support for a new purchase of the same product. ISC's position
appears to be to refuse to provide support not only for additional
purchases of the same product, but even purchase of a different product!
Larry Jones UUCP: uunet!sdrc!scjones
SDRC scjones at SDRC.UU.NET
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"This probably just goes to show something, but I sure don't know what."
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