5400 performance (Now electronic SPR submission)

[David C. White]

In article <1399 at crltrx.crl.dec.com> jg at max.crl.dec.com (Jim Gettys) writes:
>Thanks for reporting it in any case, though if you send a formal bug
>report, it is much harder for Digital to forget, lose, or ignore
>problems.  As these can be sent in electronically these days, (if you
>don't require formal response), I don't think this is too very much to
>ask...
>				- Jim

About those electronic submittals, here is a response I received after
trying one using the address and form that was posted in this group a
few months ago.  BTW, I sent the SPR on 8 Sept.  I'm wondering what
took them so long to tell me that SPRs via email would not be
accepted.  Has anyone else tried this with any success?

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From: EVERYONE IS ENTITLED TO MY OPINION 18-Nov-1989 1116 <csse.enet.dec.COM!pdavies at tektronix.TEK.COM>
To: "@relay.cs.net, at tektronix.tek.com:davew at gvgpsa.gvg.tek.com"@decwrl.dec.COM
Subject: internet SPR submittal


Dear Customer:

We have received your Software Performance Report (SPR) and appreciate your 
interest in Digital's software.

The Internet is not the approved vehicle for submittal of software 
problems.  We are therefore returning your SPR for submittal through the 
appropriate channels.

To submit a software problem, please contact the Customer Support Center 
(CSC) by telephone or through the Digital Software Information Network 
(DSIN).

Submitting SPRs to our Customer Support Centers will improve the timeliness 
and quality of responses.

Below are the phone numbers for the CSCs:

                CSC/ATLANTA                  1-800-332-8000

                CSC/COLORADO SPRINGS         1-800-525-7104

                CSC/WESTBORO, MA             1-800-CSC-2001


If you have any questions regarding this process, please contact the Customer 
Support Center.


Sincerely,

Paul Davies
SPR Administration
Digital Equipment Corporation

	[SPR stuff deleted]
-- 
Dave White	Grass Valley Group, Inc.   VOICE: +1 916.478.3052
P.O. Box 1114  	Grass Valley, CA  95945    FAX: +1 916.478.3887
Domain: davew at gvgpsa.gvg.tek.com     UUCP:  ...!tektronix!gvgpsa!davew