SCO Support Improving Dramatically

[Andrew P. Mullhaupt]

It is a pleasure to report that SCO has improved the quality of
its technical support response quite a bit recently. I had
posted my experiences with them in the past, and my opinion was
that they were OK, sort of, but no better than Microsoft. They
are better than that, now. I have just received what I would have to
call first rate support from three people on the same phone call.

I never had a particularly bad opinion of them, but I know some
people on the net considered SCO support to be the best thing
on the planet, etc., so I appeared to be a detractor. My 
problem was a missing patch for my Development System, and they
provided access to the necessary code by uucp. It was all up
and running within the hour.

There is still more to rave about Northgate technical support,
who were better able to help me install another hard drive on
the SCO UNIX system than SCO was, but that's because that SCO
'supporter' wasn't too enthusiastic. This problem was a defective
cable in the second drive kit which acted like a termination
problem. This was a case of Northgate supporting hardware (a
third party drive kit) and software (SCO UNIX) which they don't
actually support, and I didn't buy from them. Late at night on
Sunday, too...

The SCO engineer I eventually got explained how they've had to 
expand their support staff recently, so that less experienced
staff had to handle lots of calls. This left me with a less 
than impressed attitude in the past, but if they keep up the
standard of support they established today, I will be totally
pleased.

Later,
Andrew Mullhaupt