Customer Support Application software wanted
Morris Kahn
msk at afinitc.UUCP
Fri Mar 9 07:19:12 AEST 1984
Greetings and Salutations.
I am looking for a (data base) application system that will track
Customer Support activities.
We have a Phone Room where calls from our customers come in. A
system is desired to allow our Phone Reps to have access to the
customer's historical information and to allow the rep to work in
a controlled environment, logging problems and their resolutions
(including changes we issue to solve their problems).
If any of you know of a system which even remotely resembles this
scenario (and which could be modified to our specific needs) would
you consider mailing me such information and if there are enough
interesting responses, I will summarize them to the net.
Thanks in advance.
--
>From the terminal of Morris Kahn (...!ihnp4!afinitc!msk)
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