SCO Support Problem and Problem for SCO Support

[Jerry M. Denman]

In article <2516 at aimed.UUCP> nick at aimed.UUCP (Nick Pemberton) writes:
>In article <3274 at udccvax1.acs.udel.EDU>, conan at vax1.acs.udel.EDU (Robert B Carroll) writes:
> [stuff about SCO lack of support deleted - can't have verbiage y'know]
>
>Well I'm going to stick up for them - at least for the folks at
>genamation (machine genat), who sold me the XENIX package I have for the
>386 (and earlier for the 286) - I had a lot of trouble getting the 386
>running with the type of disk drive I'd selected, and they nearly bent over
>backwards trying to help get it going. Which it now is, without a hitch.
>I don't subscribe to SCO support, but I do give genat a call when I'm really
>stuck (ie when the net link is down beyond my control :-).


This brings up an important note worthy of discussion.  

SCO should not have to support the entire installed base of Xenix users. 
This is a job for the companies who sell the product.  Xenix is not a product
to be taken lightly and should be purchased from a respected dealer.  SCO
began putting a dealer structure together that will help with the support
problem.  Level 2 and Level 3 resellers should be able to support users on
the packages that they sell.  

If you Ford Truck's miss has whatstarts r Ford 's rear axle drops off in 500 miles do you call Formd or do you call the dealer you boutught the vehcilehicle from?  Isn't the delaler responsable the to kepep a staff of reasonalbly train service ed service perople to help you with your vechicle?  

Who do you think has more sway with a software company?
a) a single user of the largest installed base of any Unix OS
b) a trained and experienced reseller who has built a relationship with SCO
who sells and supports ten of thousands of dollars each year?

Face it netland, reality dictates b to be true.  This is true for any large
company like SCO.  Try calling Microsoft, Wordperfect (who has 2 Unix support
people at last count), or AT&T themselves.

While the system is not perfect, it is a far sight better than the
alternatives available.

Yes I work for a Level 2 SCO shop and we support our own sites.  None of our
customers have ever had to deal direct with SCO to get support on their
system.

Jerry M. Denman
Director of Techincal Services
Professional Data Systems, Inc.
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